Terms and Conditions

Please read carefully the terms and conditions before enrolling.

General terms and conditions

1.Conditions of registration:

By filling out the registration form duly signed and / or by making the payment to book a course, the student agrees to the terms and conditions set forth herein.

The course fees include:
Registration fees, class book, folder, notebook and pen, face-to-face test (if necessary), and final course certificate.

The course fees do not include:
Transfer to / from the airport, travel insurance, extraordinary cultural activities organized or managed by the school, registration fee for international exams.


The days of national and local (Bilbao) holidays 2021 are as follows:

  • December 6th (2021)
  • December 8th (2021)
  • December 25th (2021)
  • January 1st
  • January 6th
  • April 14th
  • April 15th
  • April 18th
  • July 4th
  • July 25th
  • August 15th
  • August 26 th
  • September 6th
  • October 12th
  • November 1st
  • December 6th
  • December 8th

These days the school will be closed and therefore no classes will take place. Classes that match national or local (Bilbao) holidays will not be made up and will not be refunded.

3.Enrollment and payment:

A registration fee of 45 € is required to book a course. The client needs to send the proof of payment, the registration form and a copy of he passport or personal ID to info@eledebilbao.com Upon receipt of the registration form, ELE de Bilbao will e-mail a confirmation of the booking along with the details of the course fee. Once the client receives confirmation of the registration by ELE de Bilbao, s/he has to pay for the full course at least one week before it starts.

How to pay:

Bank transfer



IBAN: ES98 0182 1300 1302 0179 7833


Always send us a copy of the receipt of the transaction: info@eledebilbao.com

Please include your full name and the type of course requested in the transfer details.

Payment is accepted only in Euros.

ELE de Bilbao Spanish School is not responsible for any charges on the bank transfer. Payments must be received in full amount.

Discounts and promotions are only valid for full course payments. ELE de Bilbao Spanish School reserves the right to cancel the registration if the payment is not made within the stipulated time period.


Number of students per group class: min 4 / max 10

ELE de Bilbao Spanish School will assign the student to a group suitable for his/her level. Any change of level or time must be approved by the school and is subjected to availability.

We will inform the student on his/her schedule at the time of registration. However, we reserve the right to change it in accordance with our organizational needs.

Course attendance and maintenance group:

It is the responsibility of the student to attend classes. If he/she does not attend at least 80% of the course, ELE de Bilbao Spanish School reserves the right to assign the student to a different group and level if necessary. The school reserves the right to expel students whose behavior is unacceptable, disruptive or preventing the smooth running of the course.


In case of cancellation of a private class or schedule change, it may be made up only if the administration department is informed through a written communication (email) 24 hours before (or a business day) the start of the class in question. With less than 24 hours notice, the class cannot be made up later on.


Classes that match national or local (Bilbao) holidays will not be made up and will not be refunded, unless there is more than one holiday within the course. In that case, the first holiday will not be made up, but the second (and the following ones) will be made up (if possible) or money will be refunded.

Cancellation, delay or interruption of a course: 

The long-term students who wish to temporarily interrupt their course for holiday must inform the school at least 15 days before the interruption of the course. This interruption is subject to the approval of the school.

If the cancellation by the student is received 7 days before the course starting date or more, ELE de Bilbao will refund the total cost of the program (if the payment has been made in advance) except for the registration fee.

If the cancellation is received less than a week before the course starting date, ELE de Bilbao Spanish School will not refund any amount, but the student will be entitled to take the course later (when possible according the level and amount of students).

If ELE de Bilbao Spanish School is who cancelled or interrupt a course, the amount of the course and enrollment will be completely refunded.

No cancellation made through a non-written communication will be accepted. For security reasons, you cannot make cancellations by phone.

Under no circumstances ELE de Bilbao will refund the mooney of the course once it has begun.

For students who have received a letter of invitation and visa has been denied, the registration fee will not be refunded. ELE de Bilbao Spanish School is not responsible for any charges on the bank transfer when refunding (pay-back) tuition payment. The refund will be made when presenting an official letter from the consulate where the student’s name, passport number and the type of visa requested (with date, stamp and signature) are clearly specified.  Under no circumstances will refunds be provided to students who have applied for and received a certificate of registration which may have been used to obtain a visa or its renewal.


European Union Citizens do not need any visa to attend the courses. Non-EU citizens (countries outside the European Union) must obtain information on the requirements for studying in Spain at a Spanish Embassy or Consulate.  To obtain information, visit the official website of the Ministry of Foreign Affairs

The student is responsible at all times of the process of visa application, ELE de Bilbao Spanish School is never responsible in case of visa refusal.


All of the students of our courses stay covered by a insurance policy of civil responsibility. ELE de Bilbao Spanish School is not responsible for accidents that happen outside of the school (for example: in excursions), the same applies in regards to the theft or loss of personal items in our facilities. For this reason, we recommend you make insurance policies in your country of origin.

Medical insurance: The citizens of the European Union are insured by the state insurance fund for accidents and diseases. Before traveling, you must apply for the European Health Insurance Card (EHIC) of the local office of your insurance.
Those who are not citizens of the EU need to apply for an international insurance policy that is valid in Spain.
Liability insurance (student): ELE de Bilbao Spanish School strongly advises to verify that all students have adequate liability insurance (covering cases of claims filed against them).

Liability insurance (company): ELE de Bilbao Spanish School has accident insurance and liability insurance that covers possible incidents and minor accidents at school.

Ownership: ELE de Bilbao Spanish School does not accept any liability for loss or damage both within ELE de Bilbao Spanish School.

7.Admission or expulsion:

In the case of serious disciplinary problems, repeated misconduct or violation of Spanish law, the student will be expelled from school without the right to any refund.

Violating or disrespecting other students or employees of ELE de Bilbao (eg for religious, gender or sexual orientation) may lead to the expulsion of the student.

In case damages are caused to third parties, all the expenses claimed from ELE de Bilbao Spanish School that are caused by the above-mentioned incident will be charged to the student, who is not entitled to any further claims.

Complaint forms according to the official model are available from the school, to the students or their legal representatives.

8.Personal data:

In accordance with Law 15/1999 on Protection of Personal Data, we inform the student that, by signing this document, he/she allows the data provided in the registration process to be included in a file owned by ELE DE BILBAO SPANISH SCHOOL S.L. (ELE de Bilbao Spanish School). This file is aimed to the academic, financial and administrative management of the student, which is necessary for the organization and development of the training activities in ELE de Bilbao Spanish School.

Furthermore, we report that during the time that the student is enrolled in the center, pictures of the students can be taken and used in the composition of graphics or video graphic archives, such as class photograph and other material, in order to inform about and / or promote various activities organized by the School through publications on paper or inclusion in the Web site www.eledebilbao.com, on social networks and by publishing information brochures of ELE de Bilbao Spanish School, unless stated otherwise by the student on his/her arrival at the school.

The image processing of the student is made with serious respect for the person, in accordance with the Organic Law 1/1982, of May 5, on the Civil Protection of the right to honor, personal and family privacy, and personal image, eliminating any pictures or films that may undermine these fundamental rights. The images are not used for purposes other than those expressed, nor are transferred to third parties, unless authorized treatment.

Disclosing and providing personal data. Payment of tuition fees through banks or financial institutions necessarily involves the communication of personal data to such entities. In turn, this data will be transferred to the ministries or agencies, schools or institutions collaborating in our programs. Likewise, data requests coming from the public administration to ELE de Bilbao Spanish School will be attended. In any case, assignments will be made in a regulated way, the data provided for purposes other than those on which collection can not be used.

Exercise of rights. With regard to the personal data provided, the student can exercise their rights of access, rectification and cancellation by sending a letter to ELE de Bilbao Spanish School C/ Cristo 1, 7 derecha 48007 Bilbao (Biscay), Spain. Or via e-mail to the following address: info@eledebilbao.com. Similarly, to the above mentioned addresses, the students may manifest at any time, opposition for ELE de Bilbao Spanish School, and entities directly related to it, to send any commercial communications.

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